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Legal Notice and Privacy Policy

The Human Collection Hotels

In compliance with the provisions of the Federal Law on the Protection of Personal Data Held by Private Parties (LFPDPPP) and Article 10 of Law 34/2002, of July 11, on Information Society Services and Electronic Commerce (LSSI-CE), the identifying information of the owner of this website is made available to users.

Data Controller

Legal Name: The Human Collection Hotels Group Hotels: Mx Grand Suites, Ubicuo, Vuestro, and Na Na Na (in development) Registered Address: Calle Río Lerma 275, Mexico City, Mexico Phone: +52 55 2954 0320 Contact Email: contacto@thehumancollection.com Website: https://thehumancollection.com

Terms of Use

Access to and use of this website grants the status of user, who fully and unreservedly accepts the provisions included in this Legal Notice and the applicable privacy policies. The user agrees to use the website, its services, and its content without violating current legislation, good faith, and public order.

The Human Collection Hotels is not responsible for improper use of the content on this website, nor for any direct or indirect damages that may arise from accessing or using it.

Likewise, The Human Collection Hotels does not guarantee the absence of viruses or other harmful elements that may cause alterations in users’ computer systems or electronic documents. Access to this site is solely the responsibility of the user.

Intellectual Property

All audiovisual material, texts, images, logos, trademarks, graphic design, or any other element subject to intellectual or industrial property rights included on this website belongs to The Human Collection Hotels or is used under the necessary licenses. Reproduction, distribution, or modification of such content without express written authorization from the owner is strictly prohibited.

Use of this material is authorized exclusively for personal and non-commercial purposes.

Privacy Policy and Protection of Personal Data

1. Data Controller

The Human Collection Hotels, located at Calle Río Lerma 275, Mexico City, is responsible for the processing of personal data provided by users through this website or through its affiliated brands: Mx Grand Suites, Ubicuo, Vuestro, and Na Na Na.

2. Purpose of Data Processing

The personal data collected will be used for the following purposes:

  • Managing accommodation reservations and related services.
  • Responding to information requests, quotes, or contact inquiries.
  • Sending promotional or informational communications related to the group’s hotels.
  • Evaluating service quality and gathering feedback on guest experience.

If the user does not wish to receive promotional information, they may request removal at any time by writing to contacto@thehumancollection.com

3. Data Sharing

The Human Collection Hotels may share personal data with third parties who assist in operational service management (such as booking platforms or satisfaction surveys), always under confidentiality and legal protection standards. No data will be transferred to third parties for unrelated purposes without the express consent of the data owner.

4. ARCO Rights (Access, Rectification, Cancellation, and Objection)

Individuals may exercise their Access, Rectification, Cancellation, or Objection rights by sending a request to contacto@thehumancollection.com, including:

  • Full name and contact information.
  • A clear description of the right they wish to exercise.
  • A copy of a valid official ID.

The Human Collection Hotels will respond within the timeframes established by applicable law.

5. Security Measures

The Human Collection Hotels implements administrative, technical, and physical security measures to protect personal data against damage, loss, alteration, destruction, or unauthorized access or processing.

6. Privacy Notice Modifications

The Human Collection Hotels reserves the right to update or modify this Privacy Notice at any time. Updates will be available on this same website.

7. Acceptance

Use of this website implies full acceptance of the terms established herein. If the user does not agree, they must refrain from using the site.

© 2025 The Human Collection Hotels — All rights reserved.
Mx Grand Suites · Ubicuo · Vuestro · Na Na Na

TERMS AND CONDITIONS OF USE

Website: https://thehumancollection.com

1. Owner Identification

This website is owned by The Human Collection Hotels, a hotel group composed of Mx Grand Suites, Ubicuo, Vuestro, and Na Na Na (under development).

Contact Information:
Company Name: The Human Collection Hotels
Address: Calle Río Lerma 275, Mexico City, Mexico
Phone: +52 55 2954 0320
Email: contacto@thehumancollection.com

2. Purpose

These Terms and Conditions govern the access, navigation, and use of the website thehumancollection.com, as well as the responsibilities arising from the use of its contents, including texts, images, information, reservations, and any other elements included therein.

Access to and use of this site implies the express, full, and unreserved acceptance of all the provisions included in these Terms and Conditions.
If the user does not agree with them, they must refrain from using the site.

3. Site Access

Access to the website is free of charge. However, certain services, such as the reservation system or contact forms, may require the submission of personal data. In such cases, data processing will be governed by the group’s Privacy Policy.

The user agrees to make appropriate use of the content, refraining from:

  • Engaging in illegal activities or activities contrary to good faith and public order.
  • Disseminating content or propaganda that is racist, xenophobic, pornographic, or offensive to human rights.
  • Damaging the physical or logical systems of the site or third parties.
  • Attempting unauthorized access to accounts, databases, or servers connected to the website.

4. Reservations and Payments

Reservations made through the site will be considered confirmed only once the user receives the confirmation email.
Specific conditions (prices, cancellations, refund policies, check-in and check-out times, etc.) may vary depending on the hotel and will be clearly indicated during the reservation process.

The Human Collection Hotels is not responsible for errors or interruptions in the system that temporarily prevent the management of reservations.

5. Intellectual Property

All content on the website (texts, images, logos, designs, software, structure, trademarks, and other elements) is the exclusive property of The Human Collection Hotels or third parties who have authorized its use.
Reproduction, distribution, or modification is prohibited without the express written consent of the owner.

6. External Links

The site may include links to third-party websites. The Human Collection Hotels is not responsible for the content, accuracy, or security of these sites, which are subject to their own policies.

7. Limitation of Liability

The Human Collection Hotels does not guarantee the continuous availability of the website or the absence of technical errors or viruses.
Under no circumstances shall it be liable for damages or losses arising from the use or inability to use the website or the services offered.

8. Modifications

The Human Collection Hotels reserves the right to modify, at any time and without prior notice, the content, design, configuration, or access conditions of the site.

9. Applicable Law and Jurisdiction

This Legal Notice and the terms of use are governed by the laws in force in the United Mexican States.
Any dispute arising from the use of the website shall be submitted to the competent courts of Mexico City.

© 2025 The Human Collection Hotels — All rights reserved.
Mx Grand Suites · Ubicuo · Vuestro · Na Na Na

COOKIE POLICY

1. Definition and Purpose

This website uses first-party and third-party cookies to improve browsing experience, analyze traffic, and offer personalized content.Cookies are small files stored on the user’s device when accessing certain websites, allowing information about the visit to be remembered.

2. Types of Cookies Used

a) Technical or Necessary Cookies: These enable the basic functioning of the website (such as logging in, making reservations, or remembering preferences).b) Analytics Cookies: These collect anonymous information about the use of the site (for example, Google Analytics) to improve its performance and content.c) Personalization Cookies: These allow user preferences to be remembered, such as language or region.d) Advertising Cookies: These may be used to display relevant ads based on the user’s interests.

3. Consent

Upon accessing the website for the first time, the user will see a cookie notice. If the user continues browsing or clicks “Accept,” it will be understood that they consent to the use of cookies in accordance with this policy. The user may withdraw or modify their consent at any time through their browser settings.

4. How to Disable Cookies

The user may block or delete cookies installed on their device through the browser settings. Below are some useful links: Disabling certain cookies may affect the proper functioning of the site or limit some features.

5. Changes to the Cookie Policy

The Human Collection Hotels reserves the right to update this policy in order to adapt it to new regulations or changes in the website’s operation. Updates will be published on this same page with the corresponding revision date.Last update: November 2025 © 2025 The Human Collection Hotels — All rights reserved.